Corporate Video Logistics Simplified
Imagine telepresence and video meetings automatically connecting without the need for human intervention. Imagine this, and you imagine VNOC Symphony®.
Like the great composer Bach recites, “All one has to do is hit the right keys at the right time and the instrument plays itself.” In the same way, VNOC Symphony performs the hard work to produce video meetings; the user simply presses the right keys to select the desired locations.
The VNOC Symphony® platform consists of customer facing tools, VNOC® facing tools, and back-office systems. Built on a web-oriented architecture, VNOC Symphony’s framework easily interacts with current and emerging interface technologies for ubiquitous and mobile real-time access of any meeting resource.
Symphony provides users the option of scheduling meetings or requesting an immediate conference with no notice. This process is supported from many interfaces, including Microsoft Outlook, Lotus Notes, an intuitive web interface, an animated Microsoft Silverlight interface, Apple’s iPhone, Google’s Android, Apple iPad, and others to come. Using these interfaces, users can select rooms for their conference. For example, launching a ten city conference would require a traditional VNOC 15 to 30 minutes of setup time. Using VNOC Symphony, the user selects the cities from a list of available rooms, and watches the conference sites appear automatically by the VNOC Symphony service regardless of the endpoint manufacturer.
At the heart of the platform is a runbook engine called VNOC Conductor which polices meeting setup, maintenance, and tear down in an enterprise environment according to an organization’s process rules. Numerous parameters are configurable to ensure departmental or global directives are followed, including setup times, startup messaging, tear down messaging, in-progress meeting modification messaging, custom messaging, remedial functions, escalation processes, email and SMS notifications, charge-backs, conflict management, and many others processes that regulate a complex enterprise deployment.
Numerous tools are available to users and administrators in the form of widgets, which are interacting web-services that communicate with VNOC Symphony’s framework. Each widget provides a unique toolset, such as the reservation widget, the service desk widget, the reporting widget, and many others.
The Digital Airline® widget plots live conferences on a geo-spatial interactive map, showing all connected meetings graphically.
A full featured scheduling widget allows users to see photographs of each meeting room, add participants to each site, choose MCU framing, view time zones of each location, and modify in-progress meetings, among other features. An express scheduler widget lets users quickly create a reservation with as few keystrokes as possible, listing the last ten meetings and ten sites as possible quick start selections. A meet-now widget enables users to request immediate video services for sites selected, whether by web interface of mobile application.
VNOC Producer executes against requests from VNOC Symphony, governing the transaction according to a flexible process environment, managing both infrastructure and endpoints, providing automated meeting connections for accurate, repeatable, and immediate conference choreography.
The logic in VNOC Producer is a well implemented process instructed by VNOC Conductor, the communication hub and process implementation logic that VNOC Symphony encapsulates. Based on these network engines, VNOC Producer understands how to filter and manage both routine and highly unique situations VNOC Producer, as part of the VNOC Symphony platform, provides the first ubiquitous toolset in the industry to offer fully automated VNOC services to organizations, regardless of their size.
Summary
The VNOC Symphony platform is the world’s leading enterprise management system for video and telepresence deployments. Iformata – redefining vnoc services.
VNOC Symphony is currently offered in two ways: (a) The service is offered as a hosted solution, allowing users to power their video technology using infrastructure provided and maintained by Iformata personnel (we refer to this as hosted services); this is similar to a telephone switch in a telco facility (like a 5ESS switch), powering phones in their communities. Customers pay a monthly recurring fee for this service based on the quantity of endpoints powered in their enterprise. (b) But now the solution may instead be purchased as hardware and installed directly into a customer’s environment as a VNOC IN A BOXTM.
Using multiple interfaces, VNOC Symphony supports Microsoft Outlook, Lotus Notes, an intuitive web interface, an animated Microsoft Silverlight interface, Apple’s iPhone and iPad among others.
Automation has redefined VNOC services, providing accurate, efficient, repeatable and affordable meeting management for small, medium and the large enterprise.
VNOC IN A BOX™ Video, audio and data conferencing services and automated monitoring services, namely, monitoring the status of audio, video and data network devices relating to supporting the audio, video and data conference or communication for technical purposes.
VNOC Symphony® Video, audio and data conferencing services and automated monitoring services, namely, monitoring the status of audio, video and data network devices relating to supporting the audio, video and data conference or communication for technical purposes.